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Following are sample laptop repair request sent by customer to our technician.

dell, PP01l, 1278185921

Brand dell
Model PP01l
Serial 1278185921
Problem
I BOUGHT THIS LATITUDE AS A REFERUBISHED UNIT. I UPGRADED THE UNIT TO WINDOWS XP PRO (ORIGINALLY LOADED WITH WINDOWS XP) tHE PROBLEM WITH THE SYSTEM IS THAT WHEN POWERED UP, THE MOUSE POINTER MOVES ABOUT THE SCREEN ON IT'S OWN AND I CAN NOT CONTROL IT. THE SYSTEM WILL NOT DETECT THE CARD SLOT FOR WIRELESS LAN PCMCIA CARD, AND MODEM IS NOT RECOGNIZED. I REPLACED THE DVD ROM DRIVE AND IT WORKS PROPERLY. i SIMPLY WANT TO BE ABLE TO CONNECT TO THE INTERNET WIRELESSLY, AND DO SIMPLE WORD PROCESSING.


dell, PP01l, 1278185921

Another Customer Repair Request
Brand dell
Model PP01l
Serial 1278185921
Problem
I BOUGHT THIS LATITUDE AS A REFERUBISHED UNIT. I UPGRADED THE UNIT TO WINDOWS XP PRO (ORIGINALLY LOADED WITH WINDOWS XP) tHE PROBLEM WITH THE SYSTEM IS THAT WHEN POWERED UP, THE MOUSE POINTER MOVES ABOUT THE SCREEN ON IT'S OWN AND I CAN NOT CONTROL IT. THE SYSTEM WILL NOT DETECT THE CARD SLOT FOR WIRELESS LAN PCMCIA CARD, AND MODEM IS NOT RECOGNIZED. I REPLACED THE DVD ROM DRIVE AND IT WORKS PROPERLY. i SIMPLY WANT TO BE ABLE TO CONNECT TO THE INTERNET WIRELESSLY, AND DO SIMPLE WORD PROCESSING.




Compaq, Presario R3000,

Another Customer Repair Request
Brand Compaq
Model Presario R3000
Serial
Problem
Compaq LAptop