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Following are sample laptop repair request sent by customer to our technician.

Toshiba, M45-S2692, Y5061770Q

Brand Toshiba
Model M45-S2692
Serial Y5061770Q
Problem
I was sitting on a waterbed working when my large puppy jumped up and I dropped a lit cigarette.It rolled around the kayboard and by the time I found it, it had rolled on to the touch pad. Everything works but I need a keyboard and the panel to the left with the power button and 6 function buttons. I would also like to know if the lower portion of the silver cover that surrounds the keyboard and contains the touch pad is affordable. Is it difficult to replace the keyboard or something I could do with instructions? Thank you for your help. Marcie Dudas


IBM, Thinkpad 2647-95U, 78-BZZ25 07/09

Another Customer Repair Request
Brand IBM
Model Thinkpad 2647-95U
Serial 78-BZZ25 07/09
Problem
The unit doesn't consistently turn on when the power button is pressed and when it's been on for a while it freezes and can't be restarted




IBM, Thinkpad 2672-41U, 78-GFA74 10/02

Another Customer Repair Request
Brand IBM
Model Thinkpad 2672-41U
Serial 78-GFA74 10/02
Problem
The unit won't take a charge (even though I have a new battery and have tried two chargers), won't turn on, and when it finally does turn on it isn't reliable.